ALL SALES are FINAL on Designs.  Please make sure you have selected the correct Size , Item , Color , Top Style and Design Style you would like to be created and or ordered. 

Returns are permitted due to the error of the Seller.

Return and exchange shipping is paid for by the customer.

If it is a simple return with no exchange, once the item is received a full refund will be credited to the customer's account.

For exchanges, once we receive the item that is to be replaced, the new item will ship within our normal processing time of 5-7 business days.

 

 

*PRE-ORDERS that are produced by my manufacturing partner have the allocated Production and Shipping times which are in the item listing.*

ITEMS I PERSONALLY PRODUCE IN MY WORK STUDIO :

Once items are placed into production the allocated time for production is between 7-21 business days for individual orders. Group orders 14-21 business days. Upon completion, your order typically ship within 3-5 business days via 1st Class Mail  or  USPS Priority mail  in which you will received tracking information via email.

For Expedited and RUSH order processing, please contact Seller for more details via email or chat.

Please note that while we will definitely do what we can to help locate your item if it hasn't been received, we are not financially responsible for lost/stolen packages once the package has been marked as delivered by the mail courier. Be sure to double check the mailing address for accuracy. Also check with your local post office/apartment complex office as well.

 

If you decide to launder the Pearl, Rhinestone, Nailhead or Sequined garment , hand washing is always the best choice over machine washing.

If you are going to machine wash, use the gentle cycle/ handwashable cycle, and put the garment in a mesh laundry bag before putting it in the machine. Be prepared to check for embellishments that may have fallen off during washing which can damage your washer.

Always allow the embellished garment to air dry. Never place it in a hot dryer, which can damage the finish or melt decorations and loosen the glue.

If the garment is woven, hang to air dry away from direct sunlight and heat. If the garment is knit, then dry flat to prevent stretching. 

If the garment requires ironing, then always press on the wrong side of the fabric and use a pressing cloth between the iron and the fabric. Use the lowest iron temperature possible. 

VOID Using Steamers for Embellished tops with RHINESTONES, PEARLS and NAILHEADS.

Sequin Tops instead of ironing, consider using a clothes steamer to remove the wrinkles.